Shawn was out on 3/30/2019 to assess a problem with our heat pump. He was thorough in his check of the unit. More importantly, he took time to, in detail and in terms that I could understand, explain his findings. I was surprised that he showed up in far less than 24 hours after my request was submitted. Beyond that, he came out on a Saturday morning. Bottom line, I was impressed with and appreciative of Shawn's work ethic, knowledge of his job, and general professionalism.
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